Monday, September 12th, 2011 | Global Cool | No Comments
We also measure our online campaigning activity in great detail, which provides a gold mine of data about how many people we can reach, where and how we can reach them and - perhaps most interestingly for us as an organisation trying to persuade people to change their behaviour – how deeply they do or don’t engage with our ideas.
But, whilst all this online data is great in terms of helping us understand how best to communicate with our target audience, it doesn’t really tell us very much about how our audience behaves in ‘the real world’ once they have interacted with us online. (N.B. Our digital activity has focused on engaging and educating the public with specific actions, rather than building tools that might, for example, measure an individual’s carbon footprint, which we think would exclude the very audience we’re trying to reach.)
To some extent, the surveys and focus groups we do can tell us whether our campaigning is actually changing people’s behaviour, and we have seen some positive results, for example the number of people who said they would wear woolly jumpers at home rose from 12% to 18% following our Turn Up The Style, Turn Down The Heat campaign. Nevertheless, it is still useful to see other evidence that online engagement is an effective way of persuading people to change their behaviour.
Therefore we were pleased to liaise with Michele Mazza from Imperial College recently, who has done some excellent work into the relation between online and offline behaviour. Essentially what we wanted to know from Michele was: If someone likes us on Facebook, or retweets us on Twitter, or signs up for our newsletter, does this mean they will then go on to adopt the behaviours that we are promoting? Michele reported back as follows:
Assessing whether individuals online engagement with organisations influences offline behaviour has proven a very interesting but particularly challenging aspect to evaluate.
While in the case of private sector this issue is less problematic, since the sale of a product can be seen as a ‘primer’ to measure the effectiveness of an online campaign, for public and NGO’s organisation the task is trickier.
However recent studies by Cugelman (Cugelman et al. (2009), (2010)) involving meta-analytical techniques used to assess the impact of online interventions in influencing individual’s offline behaviours, depict a positive picture.
Cugelman first distinguishes between Macro-behaviours, described as primary behaviours targeted by an online intervention; and micro-behaviours describes as routine behaviours that people perform online, intended to lead to the macro-behaviour. For example, a micro-behaviour would describe when a person registered for a weight-loss intervention, while the macro-behaviour would be dieting.
He demonstrates how Microsuasion, i.e. small persuasive tactics used to encourage the performance of minor online tasks, such as signing up for a newsletter or clicking on a hyperlink (Fogg, 2003), are very effective in driving micro-behaviour change. More importantly he also founds correlation between micro and macro-behaviour change, since ” online behaviour outcomes can be seen as a process that includes a small number of online activities leading to significant impacts later on” Cugelman (2010).
This is particularly true when the number of online features in an intervention, i.e. the number of micro-behaviour to perform, is high. (Vandelanotte, et al., 2007). Add to this in another study (Cugelman et al., 2009) Cugelman suggests how the web site credibility, in terms of expertise, trustworthiness and visual appeal is also a key component in effectiveness of online behavioural change interventions.
Finally he also shows how online interventions can match and sometimes outperform interventions distributed over traditional media.
Of course these studies do not fully solve the problem of being able to isolate the effects of Global Cool online activity from the myriad of other influences on people’s ‘green’ behaviour. But they demonstrate how online micro-suasion can lead to micro-behaviour change and how many micro-behaviour changes can lead to macro-behaviour ones.
So they can be seen as a further justification of your approach, and are good selling points!
Many thanks to Michele for this useful research, which would seem to reinforce our approach to online climate change campaigning. We’d be interested to hear from other organisations on their views about the relationship between online and offline behaviour in the comments…
Monday, July 5th, 2010 | Global Cool | 2 Comments
We launched a redesigned website for the Global Cool campaign couple of weeks ago.
The old website had been in existence for around 18 months and played a crucial role in establishing Global Cool and the work we do, particularly through our campaigns.
But Global Cool is a rapidly evolving organisation. We are constantly reassessing how we can best use the tools at our disposal to reduce carbon emissions.
In recent months we have been trying to get better at continuing to talk with our audience (or our friends as we prefer to call them) about our key messages – public transport, flight-free holidays, home energy use and recycling – once an initial campaign period is over.
To do this, we have turned the Global Cool website into an online magazine, moving away from the more traditional campaigning/charity website set-up. A magazine site not only allows us to carry several strands of content in addition to the main campaign, it also better reflects the needs and interests of our users.
All of Global Cool’s work is built on the notion that ‘Now People’, the segment of society we target, are not interested in climate change, and that the only way to get them to change their behaviour is to market climate-friendly behaviours to them in the same way as the commercial world does. Therefore it makes sense for us to carry our message via a medium that Now People recognise: a fun magazine site that talks about fashion, music, travel, sport, gadgets and lifestyle, rather than a charity website that talks about climate change, global warming and carbon.
The changes we have made to the website also reflect feedback from our audience via our surveys and focus groups. We hope that the new site will inspire more people to be greener by providing a richer experience for people who reach us whether through search engines or via our social media, PR and experiential activity.
You can visit the new Global Cool site here and we welcome any feedback in the comments below.
We run Global Cool, the only online magazine in the UK truly inspiring the mainstream to live greener
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